Rights and Obligations of the Parties

Applies to the website https://thucduonglanh.vn, operated by CÔNG TY TNHH TẬP ĐOÀN VITAGREEN NUTRITION. Updated: 11/2026.

1. Parties on the website

Website owner (seller): CÔNG TY TNHH TẬP ĐOÀN VITAGREEN NUTRITION, enterprise code 0111053409. Address: HA10-SP8A-15, Hai Au 8A Street, Vinhomes Ocean Park, Gia Lam, Hanoi, Vietnam. Hotline: 0966 326 522. Email: [email protected].
Buyer: customers who view products, place orders and pay on the website.
This is a direct-sales website. The company both operates the website and sells the goods. Third parties cannot list goods for sale on the website.

Rights

Refuse or cancel orders when customers provide fake or incorrect information, or when an order shows signs of fraud.
Suspend or change website content for maintenance, upgrades, or at the request of state authorities.
Ask customers to provide correct delivery information.

Obligations

Publish truthful product information: name, ingredients, origin, price, expiry date, directions for use.
List prices clearly, VAT included, shown again in the cart and at checkout.
Sell only lawful goods of clear origin that meet legal requirements.
Deliver on time and the right items; let customers inspect the outside of the package on delivery.
Exchange, return and refund according to the published policy.
Keep customers' personal information confidential; never sell, trade or rent it.
Receive and handle feedback and complaints: verify within 24 working hours, propose a solution within 3–5 working days.
Promptly remove information about goods that violate the law when requested by competent authorities.

Rights

Receive complete, truthful information about products, prices, shipping fees and payment methods.
Inspect goods on delivery.
Exchange, return or get a refund under the return policy (defective, wrong or expired items).
Have personal information protected.
Send feedback or complaints and receive a response.

Obligations

Provide correct and complete information when ordering: full name, phone number, delivery address.
Pay the correct amount by the chosen method (cash on delivery or bank transfer).
Not use the website for unlawful purposes, harm the website, or impersonate others.
Not copy the website's images or content for commercial purposes without permission.

Both parties first try to resolve the matter together.
Customers can send feedback via hotline 0966 326 522, Zalo, email [email protected] or the contact form on the website.
If no agreement is reached, the dispute is settled under the laws of Vietnam.